FREQUENTLY ASKED QUESTIONS (FAQ)
WHAT ARE THE DELIVERY TIMES?
Delivery times may vary depending on your location and product availability.
Once your order has been dispatched, you'll receive an email with tracking information so you can follow your delivery.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel's journey.
If you haven't received the email or need any assistance, please contact us at support@chelseawillow.co.uk.
HOW CAN I CONTACT CHELSEA WILLOW?
For any questions about our products, orders, deliveries or returns, please contact our customer support team at support@chelseawillow.co.uk.
We'll get back to you as soon as possible during working days.
CAN I RETURN AN ITEM IF I'M NOT SATISFIED?
Yes! We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can request a return within 30-days of receiving your order.
Simply contact our customer support team at support@chelseawillow.co.uk for assistance.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
If you need to change or cancel your order, please contact us as soon as possible at support@chelseawillow.co.uk.
We'll do our best to accommodate your request. However, once your order has been processed or dispatched, changes or cancellations may no longer be possible.
